App / Casino
These terms set out what bat22 expects from you and what you can expect from us — covering account access, wallet use with bKash, Rocket and Bank Transfer, and how our platform operates. Access and eligibility depend on your local law and the eligible regions we serve.
By creating an account on bat22, you confirm that you have read these terms and agree to act within them. These terms form the agreement between you and bat22 for all activity on the platform, including browsing the game lobby, placing bets, and moving funds through your account wallet. They apply to all account interactions — whether you access bat22 from a mobile browser or desktop — and cover deposits and withdrawals processed via bKash, Rocket or Bank Transfer. We may update these terms when our services change or when applicable rules require it. When we do, we will post the revised version on this page. Continuing to use your account after an update means you accept the new terms. If you disagree with any change, you should stop using the platform and contact our support team to close your account. Availability of certain features, payment methods and game categories depends on your local law and the regions we currently serve. We do not make representations about legal access in jurisdictions where online gaming is restricted. It is your responsibility to check whether using bat22 is permitted under the laws that apply to you. Our published support route is available if you have questions about what applies to your account.
Not every part of your experience on bat22 falls under the same set of rules. This section clarifies where these terms apply directly and where separate policies or third-party rules take over.
These terms govern how you create, verify and use your bat22 account — including login credentials, account security and your obligation to keep your details accurate. Account suspension or closure decisions are made within this framework.
Deposits and withdrawals processed through bKash, Rocket or Bank Transfer fall under these terms for the platform side of the transaction. The payment provider's own terms apply separately on their end; we are not responsible for delays or errors originating from the provider.
Game content supplied by studios available in the bat22 lobby — including titles from Pragmatic Play, Habanero, PG Soft and others — is governed by these terms for access purposes. Individual game rules displayed inside each title apply during gameplay.
Links, data feeds or tools that leave the bat22 platform are outside the scope of these terms. We do not control third-party sites and are not liable for their content, availability or practices. Check their own terms before using those services.
These terms are not only obligations — they also define what you are entitled to ask of us. You have the right to review your account transaction history at any time by opening the account section on bat22 and navigating to your wallet records. If any detail in your account profile is incorrect, you can update most fields directly in account settings; for changes that require verification — such as your registered mobile number linked to bKash or Rocket — contact support to complete the process. If you believe a transaction has been handled incorrectly, you can raise a dispute through our published support route. We will investigate and respond based on the records held against your account. You also have the right to request that your account be closed; submit that request through the contact form or live chat, and we will confirm the steps. Throughout all of this, we aim to be clear about what we can and cannot action on our side versus what sits with the payment provider.
Open your account wallet section to see a full list of deposits, withdrawals and any adjustments made. Records are tied to your registered account and reflect the payment method used — bKash, Rocket or Bank Transfer.
Update your profile fields directly in account settings. For verified fields like your linked mobile wallet number, contact support to make the change; we will confirm what verification is needed before updating.
If a transaction or account action looks wrong, submit a query through our contact form or live chat. Reference your account ID and the transaction date so the support team can locate the record quickly.
You may close your account at any time. Reach out via live chat or the contact form, and we will walk you through the steps — including any pending balance that needs clearing first.
If you have a question about any part of these terms, or need to take an action that requires our involvement — such as closing your account or disputing a transaction — the routes below are how you reach us. Use the one that suits the urgency of your question.
Open the live chat widget on any page of the bat22 site to speak with the support team directly. This is the fastest route for account and transaction queries tied to these terms.
Submit a written query through our contact form. Include your account ID and a short description of the issue. We respond to form submissions through your registered account email.
Reach the support team by email for terms-related questions that need a written record — such as account closure requests or formal disputes. Use the email address published in your account settings.
bat22 manages account data, cookies and security in ways that directly affect how these terms work in practice. Here is what we do on each front.
We retain account records — including wallet transaction history and identity verification documents — for as long as your account is active and for a period after closure, as required by our operational obligations. You can request a summary of what we hold by contacting support.
We use cookies to keep your session active across the bat22 site and to remember your account preferences. You can manage cookie settings through your browser, though disabling certain cookies may affect how account features — including wallet access — function.
You are responsible for keeping your login credentials private. If you suspect unauthorised access to your account, contact support immediately through live chat. Do not share your password or mobile wallet PIN with anyone claiming to represent bat22.
To request a correction to data we hold, or to ask how a specific clause of these terms applies to your account, use the contact form or email support. We aim to acknowledge requests promptly and follow up once we have reviewed the account record.
Here are the questions we hear most often about how these terms apply to your account and wallet activity on bat22.
Yes, on the bat22 side. These terms cover how we process and record deposits and withdrawals on your account. The payment provider — bKash or Rocket — applies their own terms on the wallet side. Both sets apply when you move funds.
We post the updated version on this page. If you continue using your account after the update, that counts as acceptance. If you disagree with the changes, stop using the platform and contact support to close your account and clear any balance.
Access and eligibility depend on your local law and the eligible regions we serve. We do not confirm legal access for restricted jurisdictions. Check the rules that apply to you before opening or continuing to use your account.
Open your wallet history to note the transaction date and reference, then submit a query via live chat or the contact form. Include those details so the team can locate the record. We will review it against our system and respond through your account.
We retain transaction and verification records for a period after closure, in line with our operational obligations. Contact support after closure to ask what is held; we will confirm based on your account history and applicable retention rules.
Most profile fields can be edited directly in account settings. For verified fields — like the mobile number linked to your Rocket or bKash wallet — contact support. We will confirm what verification steps are needed before making the change.