bat22 Privacy Policy: How We Handle Your Information
bat22 collects only the account and transaction data needed to run your wallet, process payments through bKash, Rocket or Bank Transfer, and keep your session secure. This policy tells you exactly what we collect, why we keep it, and what you can ask us to do with it — access depends on your local law and eligible regions.
Account data handled directly by bat22
bKash, Rocket and Bank Transfer context
Your right to review and correct records
Cookies explained clearly
POLICY AT A GLANCE
What bat22 Collects and Why
When you open an account, we collect your registration details — name, email address and the contact information you provide. When you add funds through bKash, Rocket or Bank Transfer, we log the transaction reference and amount so your account wallet reflects the correct balance. We do not store your full bKash PIN or Rocket account credentials; those stay inside the respective payment service. We also record device identifiers, browser type and session timestamps so we can detect unusual access patterns and protect your account. Cookies and similar technologies track which sections of the lobby you visit; you can manage cookie preferences through your browser settings at any time. We keep this data for as long as your account is active and for the period required to meet any legal obligation that applies in your eligible region. If you close your account, we retain only the minimum records required by applicable regulations in Bangladesh. We do not sell your personal data to third parties. Aggregated, anonymised usage data may be used to improve the lobby experience, but it cannot identify you personally.
bKash
Rocket
Bank Transfer
Account wallet records
Session and device data
WHAT THIS COVERS
Where This Policy Applies
This policy applies to every interaction you have directly with bat22 — your account, your session and the data we hold on our own systems. It does not extend to external services you reach through links on our pages, and it does not cover how bKash, Rocket or Bank Transfer handle your data on their own platforms. Read each third-party provider's own policy for those details. Availability of any account feature or data-handling practice described here depends on your local law and eligible region.
Account Access
Data collected when you log in, update account details or change your password falls fully under this policy. We control those records and you can request a copy or correction through the account settings page.
Transactions
Payment references logged when you transfer via bKash, Rocket or Bank Transfer are covered here. The payment provider itself operates under its own separate data policy, which we do not govern.
Site Content and Cookies
Browsing activity on bat22 pages — which lobby sections you visit, which game categories you open — is tracked by cookies we control. You can adjust those settings in your browser without affecting your account login.
Third-Party Services
Links to external sites, game studio interfaces served inside the lobby, or payment gateway pages operate under those providers' own policies. Once you leave bat22's domain or enter a third-party frame, this policy no longer applies.
YOUR CHOICES
Actions You Can Take Under This Policy
You have several practical options regarding the data bat22 holds on your account. First, you can request a copy of the personal information we have stored — submit the request through the support contact route and we will respond through the same channel. Second, if any detail is wrong — a name, an email address, a contact number — you can correct it directly in the account settings page without contacting support. Third, if you believe we are holding data we should not, you can raise a formal question via our support email and we will review the record. Fourth, if you want to close your account, you can request full account closure through support; we then retain only the minimum data required under applicable Bangladesh regulations. Each of these actions is available to you regardless of which payment method — bKash, Rocket or Bank Transfer — you use on the account. Where local law in Bangladesh grants you additional rights over your data, those rights apply alongside the steps described here.
Request Your Records
Contact support to ask for a copy of the personal data tied to your account. We send the response through the same channel you used to reach us.
Correct Account Details
Log in and open the account settings page to update your name, email or contact number. Changes take effect on your next session.
Raise a Data Question
If something in your account record looks wrong or you believe data is held without a valid reason, write to our support email with the subject line referencing your account.
Request Account Closure
Ask support to close your account entirely. We confirm closure and explain which records we are required to keep under applicable Bangladesh regulations before deleting the rest.
CONTACT PATHS
How to Reach Us About This Policy
Any question about your data — what we hold, why we hold it, or how to correct it — can be sent through the routes below. We respond through the same channel you use. Do not share your bKash PIN, Rocket password or Bank Transfer credentials in any message you send us; we will never ask for those.
Support Email
Send data questions to our published support email address. Include your account username and a brief description of the record you are asking about so we can locate it quickly.
Live Chat
Open the live chat window from any page on bat22. Identify your query as a privacy or data question at the start of the conversation so it reaches the right team.
Account Settings Page
For straightforward corrections — email address, contact number, name — log in and use the account settings page directly. No support ticket needed for those standard fields.
DATA HANDLING DETAIL
How We Protect and Manage Your Data
bat22 applies access controls so that only the systems and staff that need your data to operate your account can reach it. We review these controls periodically and update them when we identify a gap. Your account session uses encrypted communication so data moving between your device and our servers is not readable in transit. Cookies set by bat22 are limited to functional and analytics purposes; we do not use them to serve third-party advertising. If our data-handling practices change materially, we publish a notice in the account area before the change takes effect.
Cookies
We use cookies to remember your session and track lobby navigation patterns. You can block or clear cookies in your browser settings. Blocking functional cookies may affect how your account session behaves between pages.
Account Security
Access to your account requires your login credentials. If you notice a login you did not make, contact support immediately through live chat or email so we can review the session log for your account.
Data Retention
We keep account data while your account is active. After closure, we retain only what applicable Bangladesh regulations require. Transaction references tied to bKash, Rocket or Bank Transfer payments may be kept for the period set by financial record rules.
Policy Updates
When we update this policy, the revised version is published here with a note in the account area. Continued use of your account after the update date means you have seen the revised terms.
PRIVACY FAQ
Frequently Asked Questions About This Policy
These are the questions we hear most often from account holders in Bangladesh about how their data is handled. If your question is not answered here, reach us through the support email or live chat.
Does bat22 store my bKash or Rocket login details?
No. When you make a payment via bKash or Rocket, the transaction is handled by that payment service. We record only the reference number and amount that appear on your account wallet. Your bKash PIN and Rocket credentials stay inside those platforms and are never passed to or stored by bat22.
How do I get a copy of the data bat22 holds on me?
Send a request to our support email with your account username. We locate your record and respond through the same email thread. You do not need to provide any payment credentials to make this request — your username is enough for us to identify the account.
Can I correct wrong details on my account without contacting support?
Yes. Log in and open the account settings page. You can update your email address, contact number and name there directly. If a field is locked for security reasons, contact support via live chat and they will guide you through the verification step needed to change it.
What happens to my data if I close my account?
We delete the personal data we are not required to keep. Transaction references tied to bKash, Rocket and Bank Transfer payments may be held for the period that Bangladesh financial record rules require. We confirm which records we are retaining when we process your closure request.
Does this privacy policy apply to me if I am outside Bangladesh?
This policy describes how bat22 handles data for accounts in supported regions. Access to the platform depends on your local law and eligible region. If you are outside Bangladesh or another supported region, check whether the platform is available to you before creating or using an account.
How do I report a concern about how my data has been handled?
Contact us through support email or live chat and mark your message as a privacy concern. Include your account username and a brief description of the issue. We review the record and respond through the channel you used. We do not ask for your payment credentials to investigate a data concern.
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